• What is Emotional
  First Aid (EFA)?
• The Horrible Hours
• Common Reactions to
  Traumatic Events
• The 5 Emotional
  First Aid (EFA) Skills
  • Reach Out
  • Protect
  • Reassure
  • Organize
  • Reinforce
• EFA: The Finer Points
  • Acknowledge
  • Normalize
  • Expand the Survivors Story
  • Redirect
  • The Fine Art of
    Hanging Around
  • Caring Demeanor
  • Recognize Sources
    of Strength
• What to Say/Not to Say
  to Survivors of Tragedy
• Death Notification
• EFA: Guiding Principles
• Review of Major EFA Concepts
• EFA is Powerful
• Get Yourself Out of the Way
• Helping Teens & Children
• Understanding the Emergency System
• Helper: Heal Yourself
• Follow Up with Survivors
• Online Resources
• Special Circumstances
  • Dealing with Traumatic Loss
  • Domestic Violence
  • Fire Loss
  • Suicide
  • Death in the Workplace
• Print PDFs

TIP is a group of specially trained volunteers who provide emotional aid and practical support to victims of traumatic events and their families in the first few hours following a tragedy.

A major reason for the TIP Program is to prevent what mental health professionals call the “Second Injury.” The Second Injury is a victim’s perspective that the emergency system did not provide the support needed after a tragic event. Emergency personnel simply do not have the time to provide this support.

TIP Volunteers are available 24 hours a day, 365 days a year. They are called by police officers, firefighters, paramedics, and hospital personnel to assist family members and friends following a natural or unexpected death; victims of violent crime including rape, assault, robbery, or burglary; victims of fire; disoriented or lonely elderly persons; people involved in motor vehicle accidents; people who are distraught and seeking immediate support; and survivors of suicide.

Learn more about TIP